Refund policy
We want you to love your piece. If something isn't right, we'll make it right — here's exactly how, with no runaround.
Protective packaging
Your item ships with protective films, cardboard inserts, and tape that can look like flaws until removed. Please fully unwrap and inspect your piece before assessing its condition.
Defects, damage, or incorrect items
Within 7 days of delivery, email support@watchthecarr.com with photos and your order number. We'll make it right with one of the following:
- Shipment of the correct or missing part
- A partial refund to keep your item as-is
- A full, free replacement
Missed or returned deliveries
If a delivery is missed, contact your carrier with your tracking number to reschedule. If a parcel is returned to sender, message us and we'll arrange re-shipment.
Order cancellations
As long as your order hasn't shipped yet, email us and we'll cancel it and refund you in full.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return.
Custom & final-sale items
Custom and final-sale items aren't eligible for change-of-mind returns, but they're still fully covered against defects at no cost to you.
Contact
Questions? Email support@watchthecarr.com — we typically reply within 24–48 hours.