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Each deconstructed timepiece is hand-assembled and set in a precision frame — a 3D disassembled movement turned into wall and desk art. Because every piece is assembled by hand, small variations are part of the character.

Each piece features a carbon-look hard base and 10 transparent acrylic boards with museum-grade clarity, layered to reveal the movement in three dimensions.

Components are arranged across the 10 acrylic layers in logical assembly order to create a 3D view of the watch's inner workings — dial and hands at the front, movement and base layers behind.

Each timepiece is hand-assembled with care. Orders are typically dispatched within 48–72 hours, with most arriving within 5–10 business days after dispatch.

Yes — every piece arrives framed and ready to hang or stand, with all mounting hardware included.

Display: indoor only — avoid direct sunlight and moisture. Cleaning: use a microfibre cloth with an acrylic-safe cleaner (no ammonia or abrasives). Handling: hold by the base to keep the acrylic clear.

It's a custom-fit case and premium rubber strap that turns the AP × Swatch Royal Pop pocket-watch pendant into a wristwatch. Seat the pendant in the case, fasten the strap, and wear it on the wrist.

No — the adapter is the case and strap only. The AP × Swatch Royal Pop pendant is not included; this kit lets you wear a pendant you already own on your wrist.

It's purpose-built for the AP × Swatch Royal Pop pocket-watch pendant and isn't designed for other models.

The strap is adjustable and fits roughly 15.5–20 cm wrists.

Eight: Huit Blanc, Ocho Negro, Otto Rosso, Orenji Hachi, Green Eight, Blaue Acht, Lán Ba, and Otg Roz — all $119.99.

Yes. The pendant seats securely in the custom case and the rubber strap fastens around your wrist; you can remove the pendant and return it to pocket-watch / pendant form whenever you like.

Wipe the rubber strap with a damp cloth and dry it. Avoid prolonged direct sunlight to preserve the colour.

Worldwide. Each piece is carefully packed and dispatched within 48–72 hours of your order.

Most orders arrive within 5–10 business days after dispatch, depending on your location and customs.

Yes — a tracking link is emailed the moment your order dispatches. If tracking hasn't moved in 48 hours, email support@watchthecarr.com with your order number and we'll chase the carrier.

Customs holds are handled directly between you and your local carrier — call them with your tracking number as soon as possible. Any import duties or taxes are set by the destination country and are the customer's responsibility.

If a delivery was missed, contact your local carrier with your tracking number to reschedule or arrange pickup. If the parcel has already returned to us, message support and we'll arrange re-shipment or a refund.

Request an address change within 24–48 hours of placing your order. Once it's with logistics, updates are rarely possible.

Occasionally items ship separately and tracking updates for one parcel first. The remaining piece(s) will arrive shortly — if 5+ business days pass, message support.

You have a 30-day change-of-mind window — items must be unused, uninstalled, and in their original packaging (you cover return shipping). Damaged, faulty, or incorrect items are covered by us. See our Return & Refund Policy for full details.

Many pieces ship with protective films and inserts that can look like flaws until removed — please fully unwrap first. If something still looks wrong, email support@watchthecarr.com within 7 days with photos and your order number and we'll arrange a replacement, missing part, or refund.

Email support with your order number and a photo of what arrived — we ship the missing parts right away.

Reach out as early as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Approved refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return.

All major credit cards, Shop Pay, Apple Pay, and Google Pay at secure checkout.

Reach out within 12 hours and we'll do our best to amend it before it's processed.

Yes — a confirmation email is sent right after checkout, and a tracking link follows once your order dispatches. If you don't see them, check your spam and promotions folders.

We do. Message our team with the movement or theme you have in mind and we'll scope a bespoke commission.

Typically 2–4 weeks depending on complexity and parts availability. We'll confirm a timeline before you commit.

Pricing is quoted per project and starts above standard catalogue pricing, since every piece is built from scratch. Send your brief and we'll return a tailored quote.

We take on a limited number of corporate, retail, and event orders each year. Email support@watchthecarr.com with quantity, deadline, and concept.

Email support@watchthecarr.com (24–48h response), DM us on Instagram @watchthecarr, or use the form on our Contact Us page. Please always include your order number.

We'd rather hear from you than have you stew. Email or DM us with what's gone wrong and your order number — we work every case the same way: understand the issue, then make it right.

Chargebacks freeze our ability to help you directly. If you've already opened one, please email us so we can talk it through — in most cases we can resolve the underlying issue faster than the bank can.

Yes — email support@watchthecarr.com with quantities and timing and we'll cater to corporate gifts, retail, or events.

Every piece is designed and assembled in-house by enthusiasts — no dropshipping. Small-batch, artisan builds by a team that genuinely cares.

No. Our products are independent, artisan-made artworks and accessories, and are not affiliated with, manufactured by, or endorsed by any brand or trademark holder.

Average response time Under 24 hours · Mon–Sat
98% satisfaction rating Verified collectors★★★★★